Customer Service Officers

• Two part-time opportunities: 1x permanent and 1x temporary (12-month)
• Deliver high-quality customer service to the City of Ryde community
• Be part of a friendly, supportive team of customer service professionals

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

About the Role

City of Ryde is recruiting two experienced Customer Service professionals for the following part-time opportunities:

• Permanent part-time (25 hours per week), working rostered shifts Monday to Friday between 8:30am and 5:30pm
• Temporary part-time for 12-months (14 hours per week), working Tuesdays and Thursdays

Customer Service Officers rotate between Council’s Top Ryde and Macquarie Park offices. As part of your application, you may nominate your preferred location.

In this role, you will deliver front-line customer service to external and internal customers via phone, in person and in writing.

Working in local government is both interesting and rewarding, and you will be supported by a motivated, skilled team as you learn Council’s systems, processes and the range of services we provide.

About You

Your enthusiasm, positive attitude, willingness to learn and strong customer service skills will set you apart. You are a collaborative team player who is committed to achieving the best outcomes for your team, the organisation, our customers and the community.

You will bring previous experience in a customer service environment, with the ability to confidently and professionally manage a wide range of customer interactions while adhering to relevant policies and procedures.

In addition, you will have:

• Experience working in a call centre or high-volume customer service environment
• Experience handling customer enquiries in a face-to-face or counter service setting
• High levels of reliability and professionalism
• An adaptable approach, with the ability to transition easily between phone-based and face-to-face customer service
• Strong computer skills and the ability to quickly learn new systems and processes
• Experience working in local or state government, or a strong understanding of the services provided by local councils

Your commencing annual salary will range from $70,449.12 to $91,583.86, plus superannuation (pro rata for part-time), commensurate with your experience and qualifications.

Culture & Benefits

• A strong commitment to supporting work–life balance
• Hybrid work from home and office arrangements available for some positions
• A 37.5‑hour work week, with a Rostered Day Off approximately every three weeks (for eligible employees) 
• Long service leave after five years (for eligible employees)
• 18 weeks paid parental leave (for eligible employees)
• Opportunity to join the Fitness Passport membership program
• A range of health and wellbeing initiatives, including flu vaccinations and skin checks

How to apply

Please ensure you give full answers to the online application questions, showcasing your abilities and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview. 

Please note you do not need a “password” to use our on-line application system, however you have the option save and return to your application prior to the closing date. In addition to answering the online questions, this position requires you to attach your Resume to complete the application process.

Please note, you are not required to submit a cover letter or a statement addressing selection criteria. 

Closing Date: Sunday, 31 May 2026 at 11:30pm

If you would like to know more, please see the position description or contact Amy Woodhams on 99528483 for a confidential discussion.

City of Ryde is committed to Equal Employment and Child Safety