Customer Service Officer RALC - Part Time

• Permanent part time position (19 hours)
• Friendly team environment
• Grade 3 role

 About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We are a recognised Employer of Choice (Australian Business Awards 2022) and offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

About the Role

Do you have experience dealing with customers and enjoy the challenges that come with delivering outstanding levels of customer service in a fast-paced team environment? Are you available to work evenings and weekends as well as holidays? Can you be relied upon to work agreed shifts and work schedules?

If you answered "Yes" to the above, you should consider working as a Customer Service Officer at the Ryde Aquatic Leisure Centre. This is a part time position working a minimum of 19 hours per week, including a weekend.

The focus of your role will be to assist patrons of RALC, and you will be the first point of contact for all customer enquiries. Your duties will include answering telephone enquiries, responding to email and front desk service.  You will be processing forms as well as point of sale transactions and Swim School administration. If you are a team player with excellent customer service skills who can use initiative to solve day to day customer related issues this is a role you will enjoy.

How to Apply

Apply now using our fast, easy to use on-line application process.  Please note you do not need a “password” to use our on-line application system, however, you will need to complete your application without “logging-out” of the system.  In addition to answering the on-line application questions shown below, you will need to attach your Resume to complete the application process.  Please note, you are not required to submit a separate cover letter or a statement addressing selection criteria. 

Closing Date: Monday, 20 October 2025 at 11:30pm

If you would like to know more, please see the Position Description or contact Melinda Contino on (02) 8878 5112 for a confidential discussion.

                                                                  City of Ryde is committed to Equal Employment and Child Safety