Customer Service Officer RALC – Part Time

• Permanent part time position (10 hours)
• Friendly team environment
• Grade 3 role 

About Us 

The City of Ryde was recognised as an Employer of Choice in the Australian Business Awards and is a progressive local Council possessing beautiful natural landscapes, parks, and scenic waterways, all centrally located only 12 kilometres from Sydney.

About the Role

Do you have experience dealing with customers and enjoy the challenges that come with delivering outstanding levels of customer service in a fast-paced team environment? Are you available to work evenings and weekends as well as holidays? Can you be relied upon to work agreed shifts and work schedules? Do you have experience in Birthday Parties?

If you answered "Yes" to the above, you should consider working as a Customer Service Officer at the Ryde Aquatic Leisure Centre. This is a part time position working a minimum of 10 hours per week, including a weekend.

The focus of your role will be to assist patrons of RALC, and you will be the first point of contact for all customer enquiries. Your duties will include answering telephone enquiries, responding to email and front desk service.  You will be processing forms as well as point of sale transactions and Swim School administration. If you are a team player with excellent customer service skills who can use initiative to solve day to day customer related issues this is a role you will enjoy.

Your commencing annual salary will range from $54,496.80 - $70,845.84 + superannuation depending upon your experience and qualifications.

How to Apply

We have a two-stage interview process. The first stage of the interview process is the completion of online questions. Please ensure you give full answers, showcasing your abilities and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview. 

Please note you do not need a “password” to use our on-line application system, however you have the option save and return to your application prior to the closing date. In addition to answering the online questions, this position requires you to attach your Resume to complete the application process.  Please note, you are not required to submit a cover letter or a statement addressing selection criteria. 

Closing Date: Wednesday 16 October 2024 at 11.30pm.

If you would like to know more, please see the Position Description, or contact Katie Shepherd on (02) 8878 5102 for a confidential discussion.

City of Ryde is committed to Equal Employment and Child Safety